DriveFlow is built to help tuning businesses grow. We don't tune cars, and we never compete with the dealers who use us.
Your customers are yours. Your tuning contract is with your dealer, and only the people on a job can see it.
You always see the full price, including DriveFlow's service fee, before you pay.
Refunds are sorted between you and your dealer. If that doesn't work, contact us and we can step in.
You're responsible for making sure any changes to your vehicle are legal for how you use it.
This summary isn't a substitute for the full terms below, and nothing in these terms takes away your legal rights as a consumer.
1. About these terms
DriveFlow is run by DriveflowLTD, a company registered in England and Wales. In these terms, "DriveFlow", "we", "us" and "our" mean DriveflowLTD. You can contact us at any time using Contact DriveFlow in your account settings.
These terms apply whenever you use DriveFlow, whether on the website or as an app added to your home screen. By creating an account, you agree to them. If you use DriveFlow for a business, you confirm you're allowed to agree to these terms for that business.
Our Privacy Policy explains how we look after your information.
2. Built for trust
A tuning business runs on its files and its customers. DriveFlow exists to help dealers grow, so we built it to protect both. These protections aren't just promises. They're how the platform works.
Your customers are linked to youA customer who signs up with your code or link sends their files to you. No other customer or dealer can open their jobs: only them, you, and a partner you choose to bring in.
Each person only sees their neighboursYour customer only ever deals with you. A partner you hand a job to only sees you, and you decide whether they see your customer's name and email. If they pass it on again, the next tuner only sees them. However long the chain, nobody sees further than one step either side.
Your prices stay yoursPartners never see what your customer paid you, and customers never see what you pay a partner.
You're paid directlyCard payments go straight into your own payout account with Stripe. DriveFlow's fee is taken automatically at the time of payment. We never sit on your card takings.
Files are locked downEvery file is encrypted while it travels and while it's stored. No other customer or dealer can download it, only the people on that job. Tuned files can stay locked until your customer has paid.
Who you work with is confidentialYour partners, customers and handoffs aren't shown to anyone outside the job. Nothing in DriveFlow's public website code names our members.
Our promises to dealers
We will never contact or market to your customers, or offer them tuning.
We will never sell or share your customer list, or move your customers to another dealer without your agreement.
We will never use your files for anything except delivering your jobs.
We don't open your files or read your conversations. We only look at a job's records when you ask us to (for example, to send you a record of everything you've sent), when we need to deal with a dispute or a report of misuse, or when the law requires it.
3. Who does what on DriveFlow
Customers (including trade customers) send vehicle files, such as ECU and TCU reads, to be tuned.
Dealers are independent tuning businesses. They tune files and send them back through DriveFlow.
Partners are dealers who work together. A dealer can hand a job to a partner, and a partner can pass it on to one of their own.
DriveFlow provides the platform: accounts, secure file transfer, messaging, payments and tools for dealers.
Files are tuned by dealers, not by DriveFlow. When a dealer tunes your file, your contract for that tuning is with the dealer. If you aren't linked to a dealer, your files may be handled by DriveFlow directly, and for those files we are your tuner.
4. Your account
You must be 18 or over to use DriveFlow.
Give accurate details and keep them up to date.
Keep your password private. You're responsible for anything done with your account, unless it happened because of our failure.
Tell us straight away if you think someone else has used your account.
Trade and dealer accounts need our approval. We can decide not to approve an account.
5. Sending files and getting them tuned
Your dealer decides what they offer, their prices, how long it takes and how they handle changes (revisions).
Give your dealer accurate details about your vehicle, the tool you used and the file you're sending. Wrong details can lead to a file that doesn't work.
Some dealers send matching files automatically. If a dealer already has a tuned file for your exact vehicle and file, it can be sent to you without waiting.
Your dealer can bring in a partner to complete a job. Depending on the dealer's account, you may be told who the partner is, or the dealer may keep it confidential. Either way, your dealer stays responsible to you for the work.
Some dealers make tuned files downloadable for a limited time. Download and keep your files, and always keep a copy of your original read.
6. Your vehicle: your responsibility
Tuning changes how your vehicle performs. It can affect your warranty, your insurance, emissions, your MOT and whether the vehicle is roadworthy. You are responsible for:
telling your insurer about any modification
making sure your vehicle is legal for the way you use it
flashing files correctly, with suitable tools and a stable power supply
keeping a copy of your original file so you can go back to it
Some changes make a vehicle illegal to use on UK public roads and will fail an MOT. Examples are removing or disabling a diesel particulate filter (DPF), EGR system, catalytic converter or AdBlue/SCR system, or turning off emissions monitoring. Files like these are only for off-road or competition use, and you must not use them on the road.
Your dealer is responsible for the quality of the files they send you. DriveFlow doesn't check or test tuned files.
7. Prices, payments and fees
You see the full price before you pay. It includes DriveFlow's service fee, which covers card processing.
Card payments, including Apple Pay and Google Pay, are processed by Stripe. When you pay a dealer by card, you're paying that dealer, so the payment may show on your statement under their name. We never see or store your full card number.
Some dealers ask you to pay when you upload a file. Others ask you to pay when your tuned file is ready, before you download it.
Monthly plans: some dealers offer a monthly plan, which can include a number of files each month and a member discount on others. It renews every month until you cancel. You can cancel at any time, and your plan carries on until the end of the month you've already paid for.
Prices are in pounds sterling (GBP) and include VAT where the seller charges it.
8. DriveFlow credit
DriveFlow credit is credit you buy from us in advance. You can use it to pay any dealer on DriveFlow. When you spend it, we pay the dealer for you.
Credit isn't a bank account or electronic money. It doesn't earn interest, and it can't be transferred to someone else.
Credit doesn't expire while your account is open.
If you're a consumer, you can cancel a credit top-up within 14 days of buying it, as long as you haven't used any of it, and we'll refund you in full.
If you close your account, we'll refund the unused credit you paid for to the payment method you used. We don't refund bonus credit we gave you for free, for example extra credit on a larger top-up.
If a payment you made with credit is refunded, the money goes back to your credit balance.
9. Cancelling and refunds
Your right to cancel
If you're a consumer, you normally have 14 days to cancel a purchase made online. When you pay for a file to be tuned, you're asking for the work to start straight away. Once your tuned file has been delivered to you, you can no longer cancel that purchase. Until then, you can ask your dealer to cancel. If they've already started the work, they may charge for the work done.
Faulty files
Under the Consumer Rights Act 2015, a tuned file you pay for must be of satisfactory quality, fit for purpose and as described. If there's a problem, tell your dealer using the job thread (the "Needs Changes" button). They can fix it with a revised file, or refund you. Your right to cancel ending doesn't affect these rights.
Who handles refunds
Refunds are between you and your dealer. Dealers can refund payments through DriveFlow.
Card refunds go back to your card, which usually takes 5 to 10 working days. Payments made with DriveFlow credit are refunded to your credit straight away.
A full refund includes DriveFlow's service fee.
If you can't sort something out with your dealer, contact us. We can look into it. Where it's fair to do so, we can refund a payment, and we can pause, suspend or close an account.
10. Extra terms for dealers
Your business
You're an independent business, not our employee, agent or partner. You decide your prices and services.
You're responsible for your files and your work, and for how you treat your customers. That includes their complaints and refunds, and following the law: consumer law, data protection law, tax, and the law on vehicle modifications.
You must have the right to use any tools, software, files, names and logos you use on DriveFlow.
Getting paid
To take card payments, you set up payouts. This creates your own payout account with Stripe, and Stripe pays card payments into your bank account.
Payment processing services for dealers on DriveFlow are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By agreeing to these terms, or by continuing to work as a dealer on DriveFlow, you agree to be bound by those Stripe agreements, as Stripe may change them from time to time. As a condition of DriveFlow enabling payment processing through Stripe, you agree to give us accurate and complete information about you and your business. You also allow us to share it, and information about your transactions, with Stripe.
When a customer pays you with DriveFlow credit, we owe you that amount, less our service fee, and we pay it out to you. We can take any fees you owe us off what we owe you.
Our fees
Service fee: a fee on each payment, shown in your portal. It includes card processing. Depending on your settings, the customer pays it on top of your price, or it comes out of your price.
Free-send fee: if you send a customer a tuned file without charging them through DriveFlow, a fixed fee is due. It's shown before you send, and billed monthly.
DriveFlow Pro: an optional subscription that unlocks extra features. It renews automatically until you cancel. You can cancel at any time in your portal, and it carries on until the end of the period you've paid for. We don't refund part periods, unless the law requires it.
We'll give you at least 30 days' notice before we change our fees.
Refunds and disputes
You handle refunds for your customers. When you refund a card payment in full, the customer gets everything back, including the service fee. Card processing costs aren't returned by the card networks.
You're responsible for disputes and chargebacks on payments made to you.
We can step in if a customer complains, including refunding a payment or pausing your account (see section 13).
Partners, handoffs and passing jobs on
You can hand a customer's job to a partner, and a partner can pass it on to one of theirs. Whoever you hand a job to, you stay responsible to your customer for it, and each partner stays responsible to the dealer who gave them the job.
Without Pro, your customer is told that the job was passed on, and to whom. With Pro, you can keep handoffs confidential.
If you pass on jobs, make sure your own privacy information tells your customers that you may share their job with other tuners. Use the option to hide your customer's name and email from your partner where you can.
Your customers' information
You may only use your customers' information to provide your services to them. Keep it secure and handle it in line with UK data protection law.
11. Using DriveFlow fairly
You must not:
break the law, or help anyone else to, using DriveFlow
upload viruses or other harmful code, or files you don't have the right to share
harass, threaten or mislead other users
try to get into accounts or data that aren't yours, or to get around DriveFlow's security
copy or collect data from DriveFlow using automated tools
use DriveFlow to avoid fees you owe
12. Your files and content
You keep ownership of the files, photos and messages you upload. You give us permission to store and send them, but only as needed to deliver your jobs to the people on them. You confirm you have the right to upload them. We can remove content that breaks these terms.
13. Pausing, suspending and closing accounts
You can close your account at any time by contacting us.
We can pause, suspend or close an account, or refund a payment, if we reasonably believe someone has broken these terms or the law, or to protect customers, dealers or DriveFlow. When we pause a dealer, they can't take on new customers or files, but jobs already in progress carry on.
We'll tell you why, unless the law stops us or it would put someone at risk.
14. Keeping DriveFlow running
We work hard to keep DriveFlow available and secure. We can't promise it will always be available or free of errors, and we sometimes need to change or stop features. If a change materially affects a service you've paid for, we'll let you know. Keep your own copies of important files.
15. Our responsibility to you
If you're a consumer
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss or damage that isn't foreseeable.
We provide DriveFlow to consumers for private use only. We aren't responsible for any loss of profit, business or business opportunity.
Files tuned by a dealer are the dealer's responsibility, not ours.
If you use DriveFlow for a business
We aren't responsible for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
Our total responsibility to you, for all claims combined, is limited to the greater of £100 or the fees you paid us in the 12 months before the claim.
For everyone
Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
16. Changes to these terms
We may update these terms, for example when we add features or the law changes. If a change is significant, we'll tell you in DriveFlow and ask you to agree to the new terms before you carry on. If you don't agree, you can close your account.
17. Complaints and contact
If you have a problem with a file, contact your dealer first through the job thread. For anything else, or if you can't sort it out with your dealer, use Contact DriveFlow in your account settings and we'll get back to you as soon as we can. If you can't sign in, ask your dealer to pass your message to us.
If you're a consumer, you can also get free advice from Citizens Advice.
18. Which laws apply
These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.
19. Other legal bits
If a court decides part of these terms can't be enforced, the rest still applies.
We may transfer our rights and responsibilities under these terms to another organisation. If we do, we'll tell you, and your rights won't be reduced. You need our agreement to transfer yours.
Nobody else has any rights under these terms.
If we don't enforce a term straight away, we can still enforce it later.